Cancellation & Refund Policy
This policy explains how cancellation and refunds work for services provided by Spade Review Co., operated by Roman Spade (sole proprietor). It forms part of our Terms of Service.
In short. Service is month-to-month. Cancel any time before your renewal date and service runs through the end of the period you have already paid for. Monthly fees for periods already started are not refunded. Setup fees become nonrefundable once setup work begins. We do not guarantee results, and results are not grounds for a refund.
1. Month-to-month service
Our Standard Plan is $297 per month, billed in advance, on a month-to-month basis. There is no long-term contract, no annual commitment, and no cancellation penalty. Your subscription renews automatically on the same day each month until you cancel.
This is a digital service. The value we deliver is the ongoing configuration, operation, monitoring, and support of your review-request workflow during each billing period. Once a billing period has begun, that period’s service is considered delivered.
2. How to cancel
- Email hello@spadereviewco.com from the email address on your account, with your business name and a request to cancel.
- Cancellation takes effect for your next renewal. To avoid the next charge, send your request before your renewal date.
- We will confirm your cancellation in writing. If you do not receive confirmation within 2 business days, follow up so we can be sure your request reached us.
- No phone call, exit interview, or explanation is required. We may ask for feedback, and you are free to decline.
3. What happens after you cancel
- Service continues through the end of the period you have already paid for.
- At the end of that period, your workflows are switched off, scheduled messages stop, review monitoring ends, and no further charges are made.
- Messages already in flight for customers within the paid period may complete their sequence unless you ask us to stop them immediately.
- Your Google review link, your Google Business Profile, and any reviews you have received remain yours and are unaffected.
- You keep any approved message copy prepared for your business.
4. Refunds on monthly fees
Monthly subscription fees are nonrefundable once the billing period has begun, and partial months are not prorated. Because the service is operated continuously throughout the period, we cannot un-deliver work already performed.
If you cancel on day 3 of a paid month, you keep the service for the remaining days of that month — you are not charged again, and you are not refunded for the days you chose not to use.
5. Setup fees
Where an engagement includes a one-time setup fee, that fee is quoted in writing and agreed before any work starts.
Once setup work has begun, the setup fee is nonrefundable — including if you cancel before your workflow goes live. Setup is considered begun when we start any of the following:
- Onboarding calls or discovery work;
- Configuration of your automated workflow;
- Writing or customizing your message templates;
- Connecting or mapping your booking, POS, or CRM data;
- Locating, configuring, or testing your Google review link.
If you paid a setup fee and we have not yet begun any of that work, the setup fee is fully refundable on request.
6. Third-party costs
Charges billed to you by third parties — messaging or telecom carriers, your booking or CRM platform, or other software you use — are not part of our fee and are not refundable by us. Cancel those services directly with the provider. Cancelling with Spade Review Co. does not cancel your third-party subscriptions.
7. Results are not guaranteed
We provide a review-request process, not an outcome. We do not guarantee any number of reviews, any star rating, that a review platform will publish or retain a given review, or any change in search rankings, traffic, or revenue. Results depend on your customer volume, the quality of your service, customer behavior, carrier deliverability, and platform policies — all outside our control.
Accordingly, dissatisfaction with results is not grounds for a refund. If the service is not producing what you hoped, tell us and we will work on the setup with you — and you may cancel at any time under this policy.
8. When we may issue a refund
Outside the situations above, we review refund requests case by case and may issue a full or partial refund or a credit where, in our reasonable judgment:
- We billed you in error, charged you twice, or charged you after a valid cancellation;
- We failed to provide the contracted services for a substantial portion of a billing period for reasons within our control;
- We terminated the engagement for our own convenience mid-period.
Submit requests to hello@spadereviewco.com within 30 days of the charge, with your business name, the charge date, and what happened. We aim to respond within 5 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
9. Pilot period and continued service
New clients may begin with a pilot period. Continuing service after the pilot requires approval from Spade Review Co. as well as your decision to continue. If we decline to continue the engagement, service ends at the close of the paid period, no further charges are made, and any fees already paid for periods already served are not refunded.
10. Cancellation by Spade Review Co.
We may end an engagement immediately for non-payment, breach of our Terms of Service, suspected unlawful or abusive use, or a compliance risk we are not willing to accept — including submitting customers who are not eligible to be contacted. In those cases, fees already paid are not refunded.
We may also end an engagement for convenience with 30 days’ written notice. If we do, we refund the unused portion of any period paid in advance beyond the notice period.
11. Failed payments
If a payment fails, we will notify you and may pause the services until the balance is settled. Paused time is not credited or extended. If payment is not resolved within 10 days, we may terminate the engagement.
12. Chargebacks and disputes
Please contact us before filing a dispute with your bank or card issuer — most billing questions can be sorted out quickly and directly. Filing a chargeback for services already delivered may result in immediate suspension of the services. We will respond to disputes with our records of the engagement, including this policy and the services provided during the period in question.
13. Your data after cancellation
Your customer information remains yours. On request, we will export it to you or delete it. Absent a request, we delete client customer data within 30 days of termination. We retain opt-out records indefinitely so those requests continue to be honored, and we retain billing records as required for tax and accounting purposes. See the Privacy Policy for the full detail.
14. Changes to this policy
We may update this policy from time to time. We will revise the “Last updated” date and, for material changes affecting active clients, provide notice by email. The version in effect at the time of a charge governs that charge.
15. Contact
- Email: hello@spadereviewco.com
- Legal entity: Roman Spade, a sole proprietor doing business as Spade Review Co.
Note. This policy describes how the service actually operates and is not legal advice. Have it reviewed by a qualified attorney in your jurisdiction, and confirm it satisfies the requirements of your payment processor before you go live.