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Terms of Service

Effective date: August 5, 2026 · Last updated: August 5, 2026

These Terms of Service (the “Terms”) govern your access to and use of the website and services provided by Spade Review Co. (“Spade Review Co.,” “we,” “us,” or “our”), operated by Roman Spade (sole proprietor). By using our site or purchasing our services, you (“Client” or “you”) agree to these Terms. If you do not agree, do not use the site or the services.

1. The services

Spade Review Co. provides digital reputation-management services on a subscription basis. Depending on your plan, services may include:

• Configuration and operation of an automated post-service follow-up workflow;
• Customized message copy written for your business and approved by you;
• Setup and testing of your Google review link;
• Monitoring of publicly posted reviews and assistance drafting responses;
• Notification to you when a customer replies with a complaint;
• A monthly performance report summarizing activity.

The services are delivered digitally. There is no physical product and no software license is granted to you. We may improve, modify, or replace components of the service (including the underlying tools and vendors we use) so long as the overall service described in your plan continues to be provided.

2. Eligibility and account terms

The services are offered to businesses, not consumers. By agreeing to these Terms you represent that you are at least 18 years old, that you are authorized to bind the business you represent, and that the information you provide is accurate and kept current. You are responsible for maintaining the confidentiality of any credentials or access you share with us or that we provide to you.

3. Fees, billing, and month-to-month term

• The Standard Plan is $297 per month unless a different amount is agreed in writing.
• Service is month-to-month. There is no long-term contract and no minimum number of months beyond the current billing period.
• Fees are billed in advance for each monthly period and renew automatically on the same day each month until cancelled.
• All fees are stated in U.S. dollars and are exclusive of any applicable taxes, which are your responsibility.
• Payment is handled by a third-party payment processor. No payment is collected through this website; after your demo we send an invoice or a secure payment link.
• Fees do not include charges billed to you by third parties, such as messaging or telecom carriers, your booking or CRM platform, or other software you use. Those are your responsibility.
• If a payment fails or is not received, we may pause the services until the balance is settled. Repeated non-payment may result in termination.
• We may change pricing with at least 30 days’ written notice, effective at your next renewal. If you do not accept a price change, you may cancel before it takes effect.

Cancellation and refunds are governed by our Cancellation & Refund Policy, which is incorporated into these Terms.

4. Setup fees

Some engagements include a one-time setup fee for onboarding, configuration, and copywriting. Any setup fee is quoted to you in writing and agreed before work begins.

Once setup work has begun, the setup fee is nonrefundable, including if you cancel before going live. Setup work is considered begun when we start any of the following: onboarding calls, configuration of your workflow, drafting your message templates, connecting your booking or CRM data, or setting up your review link.

5. Pilot period and continued service

New clients may begin with a pilot period so both parties can confirm the service is a good fit. Continuation of service after the pilot period requires approval by Spade Review Co. We may decline to continue an engagement for any lawful reason, including capacity, fit, compliance concerns, or the client’s inability to supply the data the workflow requires. If we decline to continue, service ends at the close of the paid period and no further charges are made.

6. Client responsibilities

You agree to:

• Provide accurate customer data and appointment or completion information;
• Review and approve message copy before it is used;
• Maintain your own Google Business Profile and any accounts required for the service;
• Provide reasonable and timely access, credentials, or integration permissions we need to configure the service;
• Respond to complaint notifications and handle your customer relationships yourself;
• Comply with all laws and platform rules that apply to your business.

We are not responsible for delays or reduced results caused by inaccurate data, missing access, unapproved copy, or platform changes outside our control.

7. Messaging compliance and consent

You are solely responsible for confirming that every customer you submit is eligible to receive the communications we will send on your behalf. This includes obtaining and documenting any consent required by applicable law (which may include the U.S. Telephone Consumer Protection Act, CAN-SPAM, state messaging and telemarketing laws, and carrier requirements), and honoring do-not-contact and opt-out requests you receive directly.

• You will not submit customers who have opted out, who are on a do-not-contact list, or whose contact details you obtained without a lawful basis.
• You will not submit purchased, scraped, rented, or otherwise third-party-sourced contact lists.
• You confirm each submitted record reflects a real completed service for a real customer of your business.
• We process opt-out requests we receive promptly and apply them to future sequences, but we can only act on what reaches our system. Opt-outs given to you directly must be reflected in the data you submit.
• We may pause or refuse to send messages if we believe a submission creates a compliance risk.

8. Review platform rules and honest requests

Our process requests honest feedback. We do not, and will not on your behalf:

• Write, buy, sell, solicit, or incentivize fake reviews;
• Offer discounts, gifts, or compensation in exchange for a review;
• Screen or filter customers by predicted sentiment in order to route only happy customers to the review link (“review gating”);
• Ask for a specific star rating.

Review platforms set their own rules and may remove, filter, or decline to display reviews for reasons entirely outside our control. We are not responsible for platform decisions, algorithm changes, or reviews that do not appear.

9. Data ownership and use

Customer information you submit remains yours. We use it only to provide the contracted services and as described in our Privacy Policy. We do not sell it, and we do not use it to market to your customers on our own behalf. You may request an export or deletion of your customer data at any time. You grant us the limited license needed to process that data in order to deliver the services.

We may use aggregated, de-identified operational information that does not identify you or your customers to maintain and improve our services.

10. Third-party services

The services rely on third-party platforms, including messaging providers, automation tools, booking and CRM systems, and Google Business Profile. Those platforms have their own terms, pricing, availability, and policies, and we do not control them. Interruptions, price changes, policy changes, API restrictions, or discontinuation by a third party may affect the services. Google and the Google logo are trademarks of Google LLC. Spade Review Co. is not affiliated with, sponsored by, or endorsed by Google.

11. Acceptable use

You agree not to use the services to:

• Send unlawful, deceptive, harassing, or unsolicited bulk messages;
• Impersonate another business or person;
• Violate the terms of any review platform or messaging provider;
• Infringe intellectual property or privacy rights;
• Interfere with, probe, or disrupt our systems or those of our vendors.

12. Intellectual property

Our website, brand, name, mark, workflows, templates, documentation, and reporting formats are the property of Spade Review Co. and are protected by applicable law. You receive a limited, non-exclusive, non-transferable right to use deliverables prepared for you (such as your approved message copy) in your own business. You may not resell, sublicense, or redistribute our materials or offer the services to third parties without our written permission. Your business name, logo, and content remain yours; you grant us permission to use them solely to deliver the services.

13. No guarantee; disclaimer of warranties

We do not guarantee results. We do not promise any number of review requests delivered, replies received, reviews written, reviews published, star ratings, search rankings, traffic, leads, or revenue. Outcomes depend on factors outside our control, including your customer volume, the quality of your service, customer behavior, carrier delivery, and review platform policies.

To the fullest extent permitted by law, the services and the website are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty of uninterrupted or error-free operation. Nothing on this website or in our communications constitutes legal, tax, or professional advice.

14. Limitation of liability

To the fullest extent permitted by law, Spade Review Co., its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or reputational harm, arising out of or relating to the services, whether based in contract, tort, or any other theory, even if advised of the possibility.

Our total aggregate liability for any claim relating to the services will not exceed the amount you paid to Spade Review Co. in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Spade Review Co. and its owners, employees, and contractors from any claims, damages, penalties, losses, and expenses (including reasonable attorneys’ fees) arising from: your breach of these Terms; the data you submit, including the eligibility and consent status of the customers you provide; your messages and content once approved by you; your violation of any law or platform rule; or your business practices and customer relationships.

16. Suspension and termination

• By you: cancel at any time as described in the Cancellation & Refund Policy. Service continues through the end of the period you have paid for.
• By us: we may suspend or terminate immediately for non-payment, breach of these Terms, suspected unlawful or abusive use, or a compliance risk we are not willing to accept. We may also terminate for convenience with 30 days’ written notice.
• On termination: workflows are switched off, scheduled messages stop, and access to reporting ends. On request we will export or delete your customer data as described in the Privacy Policy.
• Sections that by their nature should survive termination — including fees owed, data ownership, disclaimers, limitation of liability, indemnification, and governing law — survive.

17. Confidentiality

Each party agrees to protect the other’s non-public business information disclosed in the course of the engagement, to use it only for purposes of the engagement, and not to disclose it to third parties except to service providers bound by comparable obligations or where disclosure is required by law.

18. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. The parties agree to attempt in good faith to resolve any dispute informally by contacting us first. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in the State of Georgia, and both parties consent to that venue.

19. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date and, for material changes affecting active clients, provide notice by email. Continued use of the services after an update means you accept the revised Terms.

20. General

• Entire agreement: these Terms, together with the Privacy Policy and the Cancellation & Refund Policy, and any written order or proposal we both sign, form the entire agreement between us.
• Severability: if any provision is found unenforceable, the rest remains in effect.
• No waiver: failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Independent contractors: nothing here creates a partnership, joint venture, employment, or agency relationship.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.

21. Contact

• Email: hello@spadereviewco.com
• Legal entity: Roman Spade, a sole proprietor doing business as Spade Review Co.

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